Signs it is time to revisit training your team

The version of this that works is simpler than the version most people imagine. A few signals that training your team is due some attention.

Clear scope protects the client at least as much as it protects the agency. Write the reasoning down alongside the decision, because the reasoning is what changes first.

The signals

• Nobody can say when it was last reviewed
• The answer depends on who you ask
• A tool nobody can use is not a tool
• Record the walkthrough so new staff can catch up

How to approach it

Training beats documentation people never open. The teams that handle this well are rarely the ones with the biggest budgets. Most teams find the first pass takes an afternoon and the maintenance takes minutes a month.

How to tell if yours is fine

Strategy work is mostly deciding what not to do, and writing it down so it stays decided. Three things worth confirming about training your team before you move on:

• Someone can say what the current setup is without going to look
• Record the walkthrough so new staff can catch up — and you know whether that is true here
• There is a way to tell whether the last change to this helped

Pick the one that would hurt most if it failed, and start there.