Five mistakes teams make with training your team

The gap between knowing this and actually doing it is where most teams lose ground. These are the ones we run into repeatedly when we audit training your team.

Clear scope protects the client at least as much as it protects the agency. It is the sort of thing that looks like polish right up until it costs you an enquiry.

The mistakes we see most

• Treating it as a launch task rather than an ongoing one
• Assuming someone else already owns it
• A tool nobody can use is not a tool
• Record the walkthrough so new staff can catch up
• Never checking whether the fix actually worked

Training beats documentation people never open. The teams that handle this well are rarely the ones with the biggest budgets. Assume whoever inherits this will have half your context and none of your patience.

Making it stick

What this looks like day to day

Strategy work is mostly deciding what not to do, and writing it down so it stays decided. Three things worth confirming about training your team before you move on:

• Someone can say what the current setup is without going to look
• Record the walkthrough so new staff can catch up — and you know whether that is true here
• There is a way to tell whether the last change to this helped

If you want a second opinion on how yours is set up, ask.