Signs it is time to revisit session recordings

There is no clever trick in this one, just a handful of decisions worth making deliberately. A few signals that session recordings is due some attention.

Data you do not trust is worse than no data, because it gets quoted anyway. The practical test is whether someone new to the project could tell, in a minute, that it had been handled.

The signals

• Nobody can say when it was last reviewed
• The answer depends on who you ask
• Ten recordings will teach you something surprising
• Mask personal data before recording anything

How to approach it

Watch the sessions that failed, not the happy paths. Where this goes wrong is almost never a lack of knowledge. It is worth deciding this deliberately rather than inheriting whatever the last person set up.

What this looks like day to day

Measurement is only useful when someone has agreed in advance what they would do differently. Three things worth confirming about session recordings before you move on:

• Someone can say what the current setup is without going to look
• Ten recordings will teach you something surprising — and you know whether that is true here
• There is a way to tell whether the last change to this helped

If you want a second opinion on how yours is set up, ask.